Undeliverable Package
It does happen - occasionally packages are returned to us as undeliverable. When it happens - we issue a full refund.
Once it's happened - we can't re-ship the order once they've been returned to us as undeliverable. If you'd still like to buy the items, you'll have to place a new online order.
If you haven't received the order or confirmation of an order's return or refund after 2 weeks from the estimated delivery date, please contact us.
Why Was My Package Undeliverable?
Packages may be undeliverable for one of the following reasons:
Incorrect Address.
Please double-check your address carefully when placing a new order. If it's incorrect the package is typically returned to us by the carrier or the unintended recipient.
To remove an outdated or incorrect address from your account, click the "Manage address book" link in Customer Login. Click either the Edit button or the Delete button above the address you want to change or remove.
Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
Other Address Problems.
In rare cases, it's also possible that the address label became illegible during the shipping and handling process or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
