Delivery Methods
All parcels are dispatched from the Snowgum Online & Mailorder Department, Melbourne Australia.
Snowgum Online postage and handling charges are based on:
The Weight of the Parcel
Destination from Melbourne
While Couriers are used as required, the majority of orders are delivered through the Australia Post Parcel Service. This service offers three delivery options:
Standard
Local/Cross town deliveries can be expected by the next business day.
All other Australian Destinations can expect deliveries in two to five business days.
International orders will take longer and depend on the postal service of the destination country.
Express
Next business day to capital cities and two business days to most other destinations.
Registered and Insured
As for Standard Delivery, with Insurance and Registration of the parcel.
Please note that the above delivery times are estimates only. Delivery times may vary according to when the order was received, Backorders and Public Holidays (see Order Processing).
Once your order is dispatched to the Carrier, Snowgum no longer takes responsibility for it.
Delivery Restrictions
Undeliverable Mail
On occasion we receive returned packages that have been deemed undeliverable by the Carrier. In these instances you will be contacted by Snowgum, either via Email or Telephone to notify you of the undelivered package and to verify delivery details for us to re-send the package.
Mail Not Received
If you have not received your package within a reasonable time of placing your order, please first contact your local Post Office to see if the package is there. Nine times out of ten, the package has tried to be delivered without anyone home to accept it and the package has been returned to the local Post Office. A delivery card is usually left.
If you have any further queries regarding your Order, please have the date of purchase and order number at hand and please contact us.
