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We use technology that ensures the confidentiality of all your personal details, including credit card information. The secure communication channel between our servers and your computer are provided by the Secure Socket Layer (SSL) standard protocol that is certified by Thawte Digital Certificates. Ordering via the internet is arguably much more secure than supplying your credit card details over the phone or the fax. However, should you wish to, transactions via phone or Fax are available: Click here for alternatives.

Safety and Security Tips

Snowgum Online is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

Additionally, Snowgum Online takes a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality. However, keep in mind that customer protection is a two-way street. When buying or selling on any online venue, caution must always be practiced.

The overwhelming majority of online transactions are completed without incident. While the possibility of being defrauded by a third-party seller is minimal, there are some risks. Snowgum Online has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Protect your passwords.

  • If using a public computer or terminal, always log out when you complete an online session.
  • Keep your passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters -- a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. If you need assistance with this, visit our Changing Your Password Help page.
  • Avoid using the same password for multiple online accounts.

Be wary of unsolicited e-mail and telephone contacts.

  • Snowgum Online will never e-mail or call a customer and ask that they disclose or verify their Snowgum Online password, credit card, or banking account number. Such information should only be submitted when completing an order on Snowgum Online, contacting Snowgum Online directly, when making updates to My Account or when Snowgum is verifying International orders. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to Snowgum Online and then to your account. You can find out more about How to Identify Phishing or Spoofed E-mails from our Help page.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, disregard the request and follow our guidelines for handling phishing and spoofed e-mails.