Returning or Exchanging an Item (Return Policy)
According to the Snowgum Guarantee, you can return an item for a refund or exchange as long as you are able to provide proof of purchase. With online purchases, this may be in the form of the original invoice (or copy) or a printed copy of the original order placed. The latter can be obtained through the Customer Account Login (Link this).
Returns
Items purchased online may need to be returned for the following reasons:
Incorrect Merchandise Ordered
Incorrect Merchandise Received
Items included that were not ordered
Exchanges
Items purchased online may need to be exchanged for the following reasons:
Manufacturing Fault
Different style, size or colour
Because of the time involved in receiving your return/exchange and then making the desired amendments, we recommend placing a new order right away for the item you want. We cannot guarantee the item will still be in stock.
Please note that if the price of the item has changed since you placed your original order, we'll be happy to honour the cheaper price on your new order - just contact us on the details outlined below.
For both Returns and Exchanges, please have your invoice number or order number (e.g. ORD-0001) with the approximate date of purchase on hand and contact a Customer Service Representative on customer.service@snowgum.com.au or on FREECALL Australia 1800 811 312 Mon-Fri, 9am - 5pm.
Packing & Sending Your Exchange/Return
You can pack and send your exchange/return to us in just a few simple steps:
1. For unworn items - repack your item in the original packaging.
2. Include your original (or copy) of your invoice. If you would like an exchange, place another order online. We will credit you as required for your return once it is received. (Sorry, we cannot accept requests for exchanges to be mailed prior to receiving your return.)
3. Include a reason for each item you wish to return. This is merely used for feedback to our product team to continue to improve our products.
4. Send your return to :
ScoutsDirect
PO BOX 1343
Clayton South VIC 3169
Unfortunately, ScoutsDirect cannot be responsible for packages lost in transit. Sorry, we cannot accept COD deliveries.
Please note, upon receipt of your exchange/return, please allow a 2 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the refund to appear on your credit card statement.
Related:
Items Not Received
