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Orders are processed Mon-Fri, 9am – 4pm. The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Snowgum Online, Melbourne Australia.
Our carrier of choice is Australia Post. Some larger orders may be reviewed to determine the most viable option for the customer. In these instances alternate carriers may be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.
If your order is received before 1.00pm AEST and is in stock, it will be packed and dispatched the same day. Orders requiring special packaging may ship the next day. Orders received after 1.00pm AEST will be dispatched by the next working day.
In some cases products will have a note on them to inform how long shipping of this particular item will be.
If you have any queries regarding the time of dispatch of your order, please call a Customer Service Representative on Australia 03 9303 8356
Please Note: If express parcels exceed 20kg in weight, an alternative shipping carrier to Australia Post will be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.
Copyright © 2017 Snowgum Pty Ltd. All rights reserved.