Order Processing and Shipping
Orders are processed Mon-Fri, 8:30am – 5:00pm. The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Snowgum Online & Mailorder Department, Melbourne Australia.
Our carrier of choice is Australia Post. Some larger orders may be reviewed to determine the most viable option for the customer. In these instances alternate carriers may be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.
If your order is received before 1.00pm AEST and is in stock, it will beacked and dispatched the same day. Orders requiring special packaging may ship the next day. Orders received after 1.00pm AEST will be dispatched by the next working day.
If you have any queries regarding the time of dispatch of your order, please call a Customer Service Representative on FREECALL Australia 1800 811 312.
Regular Orders
Please see below for an estimation of delivery times for orders shipping via Regular Post. Please note that we are unable to provide exact delivery dates.
- Local / Cross town deliveries within Melbourne can be expected by the next business day.
- All other Australian Destinations can expect deliveries in two to five business days.
- International orders will take longer and depend on the postal service of the destination country.
Express Orders
Orders that have specified Express Postage are prioritised to be dispatched as soon as possible. However we cannot guarantee the same-day dispatch of express orders received after 1pm AEST.
Express Orders do not necessarily guarantee next business day delivery. This is only guaranteed if both the place of posting and the destination are within the Next Business Day Delivery Network. Beyond these networks, the fastest possible delivery is provided on a non-guaranteed basis.
Please Note: If express parcels exceed 20kg in weight, an alternative shipping carrier to Australia Post will be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.
